Date Last Updated: 6 April 2020
About this Policy
We take the protection of our website users, members and organisation data very seriously. You should know that your personal information (data that we hold) is protected and you are protected by laws allowing you to agree on how this is used. The following information explains your rights, how we use your data and how we comply with our legal obligations.
Data we collect
We collect the minimum amount of personal data that we need to provide our service. This is information that could identify you.
- Identification data which is collected when you register as a member. This includes contact information such as name, address and post code, email, date of birth, gender, occupation, employer and employer type.
- Identification data collected when you register your organisation with us as a good cause which includes information such as name, email, position, organisation name, organisation address, organisation post code.
- For organisation’s registering their good cause, we collect bank account name, number and sort code for the purpose of paying our cash ‘kicks’ donations via bank transfer.
- For organisation’s registering a good cause and unable to accept bank transfers, we ask for payee name, address and post code allowing us to provide a cheque payment.
- Optional marketing data which is optional information that allows us to provide you with more relevant deals such as utility contract renewal dates and interests.
- Preference data which provides us with a view of which emails you would like to receive and which brands you are most interested in.
- Customer Service data that you may provide to us when contacting our team with regards to queries or technical issues. These may come through our customer service portal or via direct email.
- Website data such as operating system and platform, browser information, IP address, location, time zone. It also includes website user data such as page visits, behaviours and interactions with brand partner products and services.
- Analytical and statistical data which gives us a collective view of your activity and interactions with our website, marketing activity and partner brands.
- Public data which you choose to share on social media platforms.
- Revenue and accounting data captured from sales generated by partners that have been converted from our website traffic. This information is required to operate our business, pay taxes and donate a proportion of sales commission to your chosen good cause. Brand partners may share information as to the products and services purchased, however many partners anonymise this data.
If you choose not to share some of this information with us, we may be unable to provide our service and you may be unable to benefit from the products and services on offer.
Our website collects non-personal data and aggregated information from those. ie, Google Analytics our analytical platform captures information about our visitor’s behaviour, but the information is such that an individual cannot be identified from it. We work in accordance with their guidelines, so personal data is not to be used or shared with them. Similarly, our website searches may be powered by third parties but are anonymised so individuals can’t be recognised.
There are several ways in which we collect this data. This includes information you provide or is captured when:-
- Registering with us as a member on our website or add in your website account section.
- Interacting with our website or social media platforms.
- You take part in polls, questionnaires, competitions and giveaways.
- Contacting our customer service team either through our website portal or via direct email.
- Providing information in the public domain such as via social media platforms.
- Being referred to our website from another website, social media or online search.
- Interacting with our marketing including but not limited to email campaigns.
- Providing this to our partners after our referral. This will never include sensitive payment data or credit/debit card details.
Accuracy of data
As a business, it’s important that we have accurate and reliable information to provide the best possible service for our members. We may ask you to review your data from time to time, however we do ask that you use your account section in our website if any of your information does change. You can also contact our customer service team using our website links or write to us to inform us of any changes.
Your data is collected and used so we may:-
- Give you the best possible user experience when you enjoy our website, using information from profiling to serve you with the deals that you want to see.
- Serve you with the deals from the brands you prefer and relevant utility deals.
- Allow members to select from our list of good causes for their cash ‘kicks’ donations to be paid to.
- Understand our website performance so we can optimise our website experience for you.
- Work with our partner brands to bring you the deals that are useful to you.
- Provide effective support and contact you when needed to advise on any queries you have.
- Contact you regarding any competitions you may be interested in entering or to communicate if you have won a prize or not.
- Contact you to take part in any polls or questionnaires.
Lawfulness of processing your personal data
GDPR states that we must have a lawful basis for processing your personal data which includes one or more of the following:-
- Where processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data; ie, so we can provide you with the discounts and services to help you save money.
- Where processing is necessary for compliance with a legal obligation to which the controller is subject;
- Where the data subject has given consent to the processing of his or her personal data for one or more specific purposes; ie, for receiving marketing emails. You can opt out at any time if you have opted in either by using the link on the email, through your website account or by writing to us. We won’t be able to let you know about our great deals from this point.
We use profiling to understand what you like and engage with so we can provide you with the deals that will be more beneficial to you. This helps us to improve your experience with us and helps us to save you money. You can opt out of this profiling via our customer service section on our website, sending us an email or writing to us.
The security and protection of your data is of paramount importance to us and as such, we have introduced measures to keep it safe such as:-
- Third party data processing agreements in place.
- Internal policies and procedures for strict control of data and measures for dealing with any issues.
Sharing personal data
Where data protection allows, there may be times when we share or disclose your personal data with the following:-
- Third parties who provide us with products or services such as developers, suppliers and contractors, providing they have data protection policies in place to protect this.
- Our partners so we can continue to provide you with money saving discounts.
- Third parties who provide tracking and analytical data about visitors and members to our website, including IP addresses.
- Third parties providing fraud prevention and protection.
- Government departments where we’re legally bound to share or disclose your data.
- Any potential organisation or person who may seek to buy the company.
Other than the above, we won’t share your personal data with any other parties unless we have gained your consent in advance to do this.
Where possible, we anonymise personal data and keep sharing to the minimum to protect your privacy. A list of those we share data with is shown below.
We’re currently on-boarding our brand partners and will provide a link to these as soon as our new website is up and running.
We use ‘supplier’ third parties to provide us with the services we need to bring you discounts and services and help us market these great deals to you, our valued members. We also share data where necessary with legal bodies.
- Google Drive
We use the Google online drive as a document management tool
- Google Analytics
We use google analytics to measure our marketing and website performance so we can improve these and offer a better service.
- Google Pixel
We use this pixel for our marketing and re-targeting. At allows us to share targeted ads with you on the Facebook social media platform.
- Facebook Pixel
We use this pixel for our marketing and re-targeting. At allows us to share targeted ads with you on the Facebook social media platform.
We use MailChimp as our email service provider (ESP). This allows us to send you the latest discounts and account emails.
- HM Revenue & Customs
We are required by law to provide data as required by HMRC
We also have a list of organisations who we partner with that keep your data secure. For security reasons, we do not list the partners who hold your data securely. This adds an extra layer of protection against hackers who may seek to misuse the information. Those who have data held by us can request details by contacting our customer service team through our website portal. We are ‘Controllers’ of this data and we expect all ‘Processors’ of this information to keep this data secure and comply with data protection laws These include third parties who:-
- Provide development work for our websites. Allows us to run our websites and continue to improve our service for our members.
- Provide secure server and website hosting. This provides us with a location to store our website in a secure environment.
- Provide us with email services for sending and receiving email.
- Provide us with marketing support to promote our website and service. Allows us to provide you with relevant discounts and services.
- Provide us with financial products and services such as payment providers, banking and accounting. This is required to run our company.
Retention of your personal data
We have taken steps to ensure your data is secure with measures in place to keep this information protected from unauthorised access. We will only retain your data for as long as is necessary and reasonably required before it is anonymised, deleted or destroyed. You can help us to keep your data secure by choosing a strong password, keeping this confidential and not sharing via any means. Your password can be updated through your account on our website.
Personal data is retained to:
- Help us assist with any issues or queries.
- Meet our legal and regulatory requirements.
The retention periods can vary dependent on the type of information. Transaction data may be stored for a number of years to meet our tax and legal obligations while other details may be retained for a different period on the legal basis of our legitimate interest to provide our customer service.
Your personal data is protected by law and you have numerous rights in respect of this. These include the right:-
- To ask what personal data we hold about you and to share this with you. Under certain circumstances, you may request for us to provide a copy to a third party.
- To ask how we process this data.
- To request that we do not use your personal data for direct marketing.
- To request that we temporarily cease using your data if you suspect we don’t have the right to use it or if you believe there isn’t good reason to use it.
- To ask that we update or correct any data we hold that may be inaccurate.
- To request that we delete personal data held on you in some but not all circumstances (Right to be forgotten).
- To object to us using your data in certain circumstances including profiling and where we use your data based on the lawful legitimate interest.
If you would like to exercise any of your rights, close your account, unsubscribe or simply have a question regarding your personal data, please contact us using our customer service portal on our website. We do provide options to manage your preferences in you account on our website if you would like to refine your options at any time.
You have the right to complain about the way we use your personal data at any time by contacting the Information Commissioner’s Office through their website https://ico.org.uk/concerns or by telephone on 0303 123 1113.
Transferring your personal data
If we use third parties who may be located outside of the EU, they’re likely to have varying policies on data protection. We will only share your data with companies who agree to codes of conduct or certification that is European Commission approved, or, the EU commission has an adequate level of security, or, based in the US and registered with the EU-US Privacy Shield. We will request your consent before your data is transferred to any other party outside of the above. This consent can be withdrawn at any time.
We (data controller) are:
Cash Kicks Ltd, a company registered in England and Wales Company number 12404857, whose registered office is at 49 Bransdale Drive, Wigan, WN4 8WA.
Our new offers website is in production and is due to launch soon. Members and Organisation admins will be able to manage their own details and track cash ‘kicks’ donations through their own accounts.
If you have any further issues or queries, please don’t hesitate to contact our customer service team.
You have the right to complain about our handling of your personal data if you believe this to be the case. The Information Commissioners Office (ICO) provide further details on this here https:www.ico.org.uk.